Reference

Terms & Conditions That Protect Your Account

When you open an account with us, you're entering into a straightforward agreement about how the platform operates, what we both expect, and how disputes get resolved.

Account Registration & IdentityDeposit & Withdrawal RulesDispute Resolution Process
crocobet login Terms & Conditions That Protect Your Account
GET CLARITY ON YOUR ACCOUNT

How to Reach Us About Your Terms

If you have questions about what the terms mean for your account, or you need to report a breach, we're here Monday through Friday, 09:00–22:00 WIB. You can also open a ticket anytime through the Help Centre inside your account. Our team in Denpasar responds to term-related requests within 24 hours, and serious breaches are escalated immediately.

Team online

Live Chat Support

Open the Help bubble in your account lobby and type your question. Our team responds in real time during business hours, or we'll get back to you the next working day.

Email Support

Send term-related questions to [email protected]. Include your account username and a clear description. We reply within 24 hours, Monday to Friday.

In-Account Help Centre

Go to Account Settings > Help & Terms to find term-related FAQs, verify your identity status, and submit disputes. Access this anytime, even outside support hours.

HOW WE PROTECT YOUR RIGHTS

Data Handling, Security and Account Changes

We treat your account details and transaction history with full confidentiality. Your identity documents are encrypted and stored separately from your play history.

Data Security

Your account is protected by 256-bit encryption. Identity documents are stored in a separate, air-gapped vault. We encrypt all DANA, OVO, GoPay and QRIS transactions end-to-end.

Cookie & Tracking Policy

We use cookies only to keep you logged in, remember your lobby view, and prevent fraud. No third-party trackers. You can disable optional cookies in your browser at any time.

Account Retention

Closed accounts are soft-deleted immediately; your transaction record is kept for seven years for tax and anti-money-laundering compliance, then purged.

Right to Request Changes

You can request corrections to your name, email or payment method anytime via Help Centre. We verify the request and process it within 3 working days.

Dispute & Chargeback Handling

If you dispute a charge, contact support immediately with proof. We investigate within 5 days. Chargebacks are logged as a breach and may result in account closure.

Contact for Term Changes

We notify you of term updates 30 days in advance via email and in-account message. Your continued play means acceptance. Write to [email protected] to object.

What You Need to Know About Our Terms

These are the questions we hear most often about how our terms apply to your account, what you're agreeing to, and what happens if something goes wrong.

If your account name doesn't match your identity documents, we flag it immediately and lock your account pending verification. You'll be asked to upload proof of identity. Continued misrepresentation is grounds for permanent account closure and forfeiture of any balance. We enforce this strictly to prevent fraud and money laundering.

You can update your email address anytime via Account Settings. Usernames are permanent once registered. If you need an email change for security reasons, contact support and we'll verify your identity first. The change takes effect within 2 hours. Your old email receives a notification of the change.

When you request a withdrawal to DANA, OVO, GoPay or QRIS, we verify your account balance, check for pending disputes, and confirm the recipient account matches your registered name. This takes 2–4 hours. Once approved, the money reaches your wallet in under a minute. Bank transfers may take 24 hours. You'll receive an SMS and email confirmation of every withdrawal.

Closed accounts can be reactivated within 90 days by contacting support. After 90 days, the account is permanently deleted and cannot be recovered. Any outstanding balance after 90 days is forfeited. You can open a new account with the same identity at any time, but previous play history will not carry over.

Suspension happens when we detect a breach of terms — for example, multiple failed identity verifications, unusual withdrawal patterns, or repeated chargebacks. You'll receive an email explaining the reason. Most suspensions are lifted once you verify your identity or respond to our investigation. Serious breaches result in permanent closure. You can appeal via [email protected] within 14 days.

Deposit references depend on your payment method and account history. New accounts can deposit up to 10 million IDR per day via DANA, OVO, GoPay or QRIS. After 30 days of verified activity, limits increase. Withdrawals are limited to your account balance and are processed once per 24-hour period. Limits are shown in your Account Settings at all times.

Inactive accounts are not automatically closed. However, if your account remains unused for 12 months, we may archive it to free server space. You can reactivate it anytime by logging in or contacting support. Any balance remains yours. Archived accounts receive a notice via email 30 days before archival.